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November 2007

Vol 2  Issue 6    


Good news and bad news this month. First the bad news, I have had to take the "Close More Sales!" course off the calendar for next year. My lecturer, Shaz, has been enticed back to the real world of sales as VP Sales EMEA for a worldwide software company. The good news is that his knowledge and techniques can still be found on-line at . I would like to take this opportunity to wish Shaz all the best.

The other piece of good news is that I have a new associate, who runs very good leadership skills and teamworking courses. These are available to run in-house at the moment and can be tailored to the needs of your people. Give me a call if you would like to know more.

Thank you to every one who responded to my survey on the preferred length for a presentations skills course. It was a fairly close result. As such I have decided to keep the public Effective Presentation Skills course at 1 day, but have structured a 2 day course for in-house use.

Finally, my  website has been re-vamped to reflect these changes and bring it up to date. Please take a look and let me know what you think.

Please feel free to forward this newsletter on to your friends and colleagues. If you have any feedback or comment on the contents of this newsletter, or any questions about Effective Presentations, I would love to hear from you.

Yours sincerely,

Graham Young
+44 1276 502257

Upcoming Courses

First, a quick plug for the public courses I am running this year.

  • Effective Business Presentations Wed 21st Nov in Oxford
  • Effective Business Presentations Wed 5th Dec in Slough
  • Effective Business Presentations Wed 12th Dec in Guildford

By attending one of these courses you can discover how to structure and deliver an effective business presentation. This is not just training on how to speak in public. It is concise, fact laden training on how to speak in business.

If you have already been on my course or don't think you need any help, why not forward this email on to someone who may need it.

Beat the annual price rise book your place(s) today.

New course dates for 2008 have just been announced. For details click here. The fees for attending a course will rise slightly in January, but book before Christmas and and you will still pay the 2007 price of only 265 (ex vat) per delegate.

New Course Calendar for 2008

The new 2008 Course Calendar and Conspectus is now available with details of our public and in-house training, including dates for the first half of 2008.

You can down load it from here or send me an email and I would be happy to mail it back to you.

You can also now download a file to automatically populate the course dates, for your favourite locations, into MS-Outlook from the same place.

The A to Z of Effective Presentations

In previous newsletters, which you can access here, I have covered A to M , so now it is the letter " N"

N is for Natural Gestures

People can become very hung up about how to stand and what to do with their hands while they are presenting. The ideal stance is feet slightly apart, with your weight mainly on the balls of your feet and arms at your side. However, if you are someone who talks with their hands, in normal conversation, then do not worry, carry on talking with your hands. A word of warning though, try to avoid small repetitive movements, as these can become irritating and distracting.

As you are effectively on stage when you are presenting, whether or not there is a physical platform, it pays to be dramatic. By being dramatic and over emphasizing your actions they will be conveyed better to a larger audience. Hand movements, for instance, should start at the shoulder not at the wrist.

By the way, even if you are presenting to a small audience of only 2 or 3 people, I would always recommend standing up to give a presentation. It will carry far more weight than if you give the same presentation sitting down.

N is for Noise words

There are three types of "noise words" which are commonly used by presenters. These are "get out clauses", "filler phrases" and "habitual fillers".

The "get out clauses" are phrases like "I think", "possibly", "maybe" which are used just in case the presenter is wrong. They sap your confidence and lessen the impact of what you are saying.

Instead of 'I think, we can achieve target' say, 'Not only can we achieve target, we aim to exceed our target'. It is far more impressive, far more authoritarian, and far more believable. And at the end of the day, if you don't meet target nobody will remember that you only said "I think we can achieve target".

The second type of noise word is the "errs" and "ums" which inadvertently slip out while you are thinking what to say next. Then there are the "habitual fillers" that people add at the start or end of a phrase or sentence, which add nothing to the content of your presentations and which can become very wearing for your listeners. They are the 'y'knows', the 'basically', 'actually' and 'obviously'.

Try to omit filler words and do not repeat stock phrases. Some people tend to finish a sentence with 'okay', 'right' or 'yes' when they are looking for agreement and understanding from the audience. Others have a habit of adding, 'you know' to the beginning or end of everything. Part of the problem with using these filler words is that most people do not even realise when they are saying these words.

The cure is relatively simple. If you recognise this as a problem, ask a colleague to sit at the back of the room and put their hand up every time you say the word. You will soon stop!

Improve Your Presentations

I hope you have found this newsletter useful and interesting. You can learn a lot more about how to structure and give an Effective Business Presentation, by:

  • Attending a Young Markets Effective Presentations Skills training course
  • Reading my ebook "The A to Z of Effective Business Presentations" which you can download from my website today.
  • Taking my on-line course which is just one of the many sales related training modules at

Please feel free to forward this on to your friends and colleagues. If you have received this second hand and would like your own personal copy of future issues, please click to register..

I hope you have found this issue of Markets View interesting and informative.

Effective Business Communication 

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